🍭 You care too much

The sticky situation

I used to worry I wasn’t doing enough to ensure our customers success.

I took on their success as a reflection of my direct influence.

Every customer we would take on got 1:1 Slack or WhatsApp access to me.

I even downloaded those apps to my phone so that I wouldn’t miss a message and could be there for them at a moments notice.

Why that was truly an impediment

This meant my brain was never switched off from work.

• I was distracted from doing deep work with getting buzzed.

• I was distant in family life.

• I was on the clock all day long.

All that because I cared about the success of the people we worked with. I was going above and beyond where I didn’t need to.

The ‘a-ha’

After nearly 8 months of this, I realized I didn’t NEED to always be available.

I didn’t owe customers anymore than I promised them.

We have a defined process (literally in the contracts we sign) that I should have stuck to.

So I had to put better boundaries in place with myself:

1. Delete Slack off my phone, and mute WhatsApp notifications.

2. Explain to our clients expected turnaround time on messages

3. Shift my mindset to understand that our customer’s success is based on what actions they take and their willingness to make changes - I can not control their success.

I probably should just get one of those old brick phone tbh

Now, when I work with customers, I not only have:

• more time to spend outside of working

• more energy for our customers work

• stronger customer relationships

But I feel way more present in my family and I can actually enjoy not thinking about work (kinda - I honestly love what we do and am always coming up with new ideas).

We’re a two person business here at LOLI, my time is precious. Boundaries are needed and should be expected.

Set boundaries → enforce boundaries → feel freer.

Coaching Corner

1. What boundaries are you willingly breaking? How come?

2. What’s one small step you could take to rebuild that boundary wall?

Share Your Story with Us

Story = desire + resistance. (i.e. a cat sits on a blanket is a scenario. a cat sits on a dogs blanket is the start of a story)

Most stories end with achieving the desire or failing to reach it, but the part that is missed too often is bringing the story back home after the journey so that other can experience the wonder and lessons.

We are on a mission to collect stories from you to share it’s wonder and lessons with people who may be on a similar journey!

Consider sharing your story with us (you may remain anonymous if you wish!)

Focus on Helping, Not Defending

When talking to prospects

1. aim to learn about their needs

2. teach them something valuable

3. offer help.

Avoid getting defensive, as it shifts the conversation away from your goal. But sometimes that’s easier said than done.

**If you find yourself on the defensive or simply commenting, refocus on finding ways to help the prospect.

**If the prospect’s reply throws you off balance, don't worry. Get back on track by responding with helpful solutions, no matter how challenging their comments might be.

Weekly Nurturing Nature

Tune out to 30 seconds of bird songs I captured on a recent walk

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Want more???

• Steal any of our tips, cheat sheets, and guides to generating more interest in your product from the right customers.

• Check out some conversations we’ve had on legal tech

• Connect with Us - Follow Kyle and Lily on LinkedIn and shoot us a DM. We love meeting legal innovators.